Privacy Policy

1. Introduction

Welcome to DJI ENTERPRISE | iTECH. This Privacy Policy is designed to assist you in understanding how we collect, use, share, and dispose of the personal and business information you provide to us, as well as information gathered during your interactions with our website and services. We are committed to protecting the privacy of our enterprise clients, partners, and site visitors in accordance with applicable global data protection regulations, including the UAE Federal Decree-Law on Personal Data Protection and the General Data Protection Regulation (GDPR). By accessing our website, utilizing our inquiry services, or submitting an order request, you consent to the data practices described in this policy.

2. Definitions

• "We", "Us", "Our" refers to DJI ENTERPRISE | iTECH, headquartered in the Al Hamra Industrial Free Zone, Ras Al Khaimah, United Arab Emirates.
• "You", "Your refers to the individual accessing the website, or the company/legal entity on behalf of which such individual is acting.
• "Personal Data" means any information relating to an identified or identifiable natural person.

3. Information We Collect

We collect information necessary to conduct our legitimate business operations, provide enterprise drone solutions, and administer our services. The types of information we collect include:

• Personal and Business Data: When you submit a contact form or an "Order Request," we explicitly collect your full name, company name, corporate email address, physical address, phone number, tax number, company registration number, industry sector, and any messages or details provided in your communication.
• Transaction Data: Details regarding the equipment selections in your basket, order quantities, and logistical requirements associated with your enterprise account.
• Technical & Usage Data: Information automatically collected when you browse our site, including IP addresses, browser types, operating systems, referring URLs, pages viewed, and the dates and times of your visits. We also collect verification data via bot-protection mechanisms (e.g., CAPTCHA) during form submissions.

4. How We Use Information

The information we collect is utilized for the following business purposes:

• To process your purchase inquiries and formulate detailed, customized official offers and quotes based on your selected product quantities.
• To communicate important administrative notices, verify product availability, and estimate delivery timelines.
• To generate formal invoices and arrange for the delivery of DJI Enterprise products.
• To provide continuous technical support and professional advice.
• To analyze website usage and improve our digital platform's performance and user experience.
• To prevent, investigate, and take action against fraud, unauthorized access, or violations of our terms and policies.

5. Legal Basis for Processing

For users situated in jurisdictions requiring a legal basis for processing personal data (such as the GDPR), our processing is primarily based on:

• Consent: When you explicitly check the box stating "I agree to the processing of my personal data according to the Privacy Policy" during the Order Request submission.
• Contractual Necessity: To take steps prior to entering into a commercial agreement or to fulfill an existing contract with you upon acceptance of an official offer.
• Legitimate Interests: To operate our business, conduct direct B2B marketing, and improve our technology offerings, provided these interests are not overridden by your data protection rights.
• Legal Obligations: To comply with applicable tax, corporate, and regulatory requirements.

6. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to ensure site functionality, remember your basket selections, and gather analytics regarding site traffic. You may control or disable cookies through your browser settings; however, doing so may restrict your ability to use certain essential features of our platform, such as the shopping basket or checkout process.

7. Data Sharing & Third Parties

We do not sell your personal data. We may share your information under the following circumstances:

• Service Providers: With trusted third-party logistics providers, payment processors, bot-verification services, and IT hosting services required to fulfill your orders and maintain our platform.
• Manufacturer Partners: As an official partner, we may share necessary product registration, warranty, and activation data with DJI.
• Legal & Compliance: With regulatory authorities, courts, or law enforcement agencies if required by law or to protect our legal rights, property, and safety.

8. International Data Transfers

Given the global nature of our business and our partnerships, the data we collect may be transferred to, stored, and processed in countries outside of your country of residence, including the United Arab Emirates and regions where our service providers or manufacturing partners operate. We implement appropriate safeguards to ensure that your data receives an adequate level of protection irrespective of its geographical location.

9. Data Retention

We retain your personal and business data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is mandated by law (e.g., for tax and accounting compliance) or is required to resolve disputes and enforce our agreements. Once the data is no longer necessary, we will securely delete or anonymize it.

10. Data Security Measures

We implement rigorous technical and organizational security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure server environments, encrypted communications, and restricted access protocols for our personnel.

11. User Rights

Depending on your applicable jurisdiction, you may possess specific rights regarding your personal data, including the right to:

• Access and obtain a copy of the data we hold about you.
• Request the correction of inaccurate or incomplete data.
• Request the deletion or erasure of your data.
• Object to or request the restriction of processing your data.
• Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us using the details provided below.

12. Children's Privacy

Our platform and enterprise solutions are strictly intended for business professionals and corporate entities. We do not knowingly solicit, collect, or process personal data from individuals under the age of 18.

13. Updates to This Policy

We reserve the right to review and update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal obligations. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

DJI ENTERPRISE | iTECH

Warehouse Address: A2-1507E, A2 Building, Al Hamra Industrial Free Zone, Ras Al Khaimah, United Arab Emirates